Shipping policy
Effective Date: 25/11/2024
Shipping Policy
Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms and Conditions (www.elebodesigns.com/terms-and-conditions). It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.
SHIPPING OPTIONS AND RATES
We ship domestically within Australia and internationally. Your orders are generally dispatched and posted within 3 days.
Once dispatched, shipping time will vary depending on the type of shipping selected.
Please note that orders containing multiple items may arrive in separate shipments, depending on product availability and origin. Each shipment will have its own tracking information, which will be provided via email upon dispatch.
Standard shipping
Standard shipping parcels are sent via DHL (www.dhl.com) or Fedex (www.fedex.com) at a cost of $9.90. Shipping cost may increase if more than one product are purchased. Shipping cost may increase if the shipping address is in area included in the list of “remote areas” by the shipping company. If
Standard shipping takes 2-6 working days.
Express shipping
Express shipping parcels are sent DHL (www.dhl.com) or Fedex (www.fedex.com) at a cost of $25.90. Shipping cost may increase if more than one product are purchased. Express shipping takes 2-4 working days.
International shipping and customs
For international shipments, please be aware that delivery times may vary based on product origin and destination. Additional customs regulations, duties, taxes, and fees may apply, and these are the responsibility of the customer. These charges are determined by the destination country's customs authorities. It is essential to comply with all customs requirements to ensure smooth delivery and avoid any delays or additional charges.
Please note that we are unable to influence or predict the amount charged for customs duties or taxes. We recommend contacting your local customs office for more information regarding applicable charges for your specific order.
Shipping Restrictions
We strive to fulfil orders to the best of our ability; however, there may be certain shipping restrictions or limitations. We currently only ship to the following countries:
- Australia;
- United Kingdom;
- United States of America;
- Canada.
For orders to other countries, please contact us through www.elebodesigns.com/contact.
If you have any questions regarding shipping restrictions or if your order falls under any of these limitations, please contact our customer support for further assistance (www.elebodesigns.com/contact).
Order Processing Time
We strive to process your orders as quickly as possible. However, processing times may vary. You will receive a shipping confirmation email with tracking information once your order has been prepared for dispatch. Each order is manufactured individually. Please allow 2 to 3 days for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.
Tracking and Confirmation
Each order will have its own tracking information. If your order includes multiple items, you may receive separate tracking numbers for each package. Please don’t hesitate to contact our support team if you have questions regarding the status of your order.
To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through our website or the carrier's tracking system.
Please note that it may take a short period for the tracking information to become available after the shipment has been processed.
Lost or Damaged Packages
While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged in transit, please contact our customer support within 2 days of the expected delivery date. We will initiate an investigation and work with our fulfilment partners to provide a resolution, which may include a replacement, refund, or insurance claim in accordance with our Returns and Refund Policy at www.elebodesigns.com/returns-and-refunds-policy.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.
Customer Support
We value your satisfaction and are here to assist you with any shipping-related inquiries or issues. If you have questions or need assistance, our customer support team is available. You can reach us via email at hello@elebodesigns.com.
Policy Updates
This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our website or via email. It is recommended to review this policy periodically to stay informed about any modifications.
Disclaimer
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address.
Using a Work Address
If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as the courier will return to sender if you do not make these details clear.
Redelivery due to incorrect or incomplete address
We can redeliver parcels where address is incomplete, or has been incorrectly provided, however this will incur a delivery charge of 9.90$ for standard registered post or 25.90$ for express post.
No guarantee of delivery time
The delivery times provided are estimates and may vary based on product origin, shipping provider schedules, customs processing, or other factors beyond our control. While we aim to deliver within the estimated timeframe, we cannot guarantee specific delivery dates.
By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.
If you have any questions or require further clarification, please feel free to reach out to our customer support team. We are dedicated to providing you with a positive and seamless shipping experience.
Thank you for choosing ELEBO DESIGNS!